Terms of Service

1. The most important things You need to know when using Skype
1.1 No Access to Emergency Services: Skype is not a replacement for Your mobile or fixed line telephone. In particular, apart from in very limited circumstances, Skype does not allow you to make emergency calls to emergency services. You must make alternative communications arrangements to ensure that You can make emergency calls if needed. Please see paragraphs 3.4 and 6.5 below.

1.2 Jurisdiction Restrictions: If the law of Your country prohibits You from using the Products because You’re under the age limit or just because the Products are not allowed in Your country, please don’t use them.

1.3 This Agreement: These Terms of Service together with all updates and any Additional Terms applicable to Your use of the Skype Software, Skype Website and Products, collectively constitute the legal agreement between You and Skype. To agree to these Terms of Service, click “Agree”. If You do not agree to these Terms of Service, do not click “Agree”, and do not use the Products. Please make sure You have read and agreed to the End User License Agreement, Privacy Policy and the Skype Etiquette, and any other Additional Terms which apply to Your use of the Skype Software, Skype Website and Products. In some countries the Products may be provided by our local partner. If so, You will be asked to accept the partner’s own terms of services, which will supersede these Terms of Service in case of conflict. You should print off or save a copy of these Terms or Service for your records.

2. Definitions
Capitalised terms that are not defined in these Terms of Service shall have the meaning given to them in the End User License Agreement. In addition the following terms and expressions shall have the following meanings:

Product(s): the internet communications products provided by Skype in accordance with these Terms of Service (including, without limitation, online numbers, Skype To Go numbers, Voicemail, Public Chat, Subscriptions, finding business recommendations, Skype For Your Mobile, Spinvox for Skype, Skype Access, SMS, Limited Emergency Calling, Skype Credit) and Skype Premium;

Skype: Skype Communications S.a.r.l. located at 23-29 Rives de Clausen, 2165 Luxembourg;

Terms of Service: these terms of service as may be renewed and/or amended from time to time.

3. What You should and should not expect from us
These should be Your expectations when You use Skype:

3.1 Quality: Skype will try to provide the Products with minimum disruptions. However please understand that Skype can not guarantee that the Products will always function without disruptions, delay or other imperfections. Since the Products may be transmitted through public Internet lines and the public switched telephone network ("PSTN"), there may be power outages or Internet service disruption and You may experience some disruptions e.g. packet loss and delay which will interfere with the quality of Your communication.

3.2 Technical improvement and maintenance: Skype may change technical features in order to keep pace with the latest demands and technological developments or to comply with any regulations. Skype may also have to repair, improve, and/or upgrade the Products and this may require us to restrict, limit, suspend, interfere and/or interrupt the Products.

3.3 Content of communications: Skype does not control, or have any knowledge of the content of any communication(s) spread by the use of the Products. The content of the communication is entirely the responsibility of the person from whom such content originated. You, therefore, may be exposed to content that is offensive, illegal, harmful to minors, indecent or otherwise objectionable.

3.4 No Access to Emergency Services: The Skype Software is not intended to support or carry emergency calls to any type of hospitals, law enforcement agencies, medical care unit or any other kind of Emergency Service. There are important differences between traditional telephone services and the Products. You acknowledge and agree that: (i) Skype is not required to offer access to Emergency Services under any applicable local and/or national rules, regulations or law; (ii) it is Your responsibility to purchase, separately from the Products, traditional wireless (mobile) or fixed line telephone services that offer access to Emergency Services, and (iii) Skype is not a replacement for Your primary telephone service. Find out more about calling 112, the dedicated emergency number for the EU at http://www.skype.com/go/emergency.

3.5 Limited Emergency Calling: In a very limited number of countries, and for Skype Software version 4.1 for Windows (or later) or version 3.0 for Mac OS X (or later) only (“ Enabled Versions”), Skype will try to provide limited emergency calling as a stand-alone feature but can provide no commitments in this respect. You should only use this Product as an absolute last resort. In particular, please also note that:

(i) quality limitations set out in paragraph 3.1 above, any of which may adversely affect successful call connection.

(ii) an emergency call made using Skype in an enabled country may not receive the same network priority as a call made using traditional wireless (mobile) or fixed line telephone services.

(iii) if Your emergency call is connected, You will be required orally to provide your physical location to a third party Emergency Services operative to enable the correct emergency organisation to respond to Your emergency. If You do not provide this information when prompted, You acknowledge that Your emergency call may not be completed and You will not be able to gain access to Your required Emergency Service using Skype. Skype will have no liability for Your failed emergency call in such circumstances.

(iv) other than for the Enabled Versions, Skype does not provide limited emergency calling for or in conjunction with any Products or using any platforms, devices, services or operating systems (including any products, platforms, devices, services or operating systems developed by third parties using the Skype API or otherwise).

You can find out whether limited emergency calling functionality is available in Your country by setting your default location for emergency calling in the Call Settings page of your Skype Software (if you are using an Enabled Version). It is Your responsibility to ensure that this location information is correct and kept up-to-date if your physical address changes. Emergency calls are not supported by Skype in the majority of countries around the world. If your country is supported for limited emergency calling then Skype will not charge you to make an emergency call and you do not need to have a Skype Credit balance. If however Your country is not supported for limited emergency calling then You should not attempt to, and agree not to, make any emergency calls using Your Skype Software. If, with Your permission, another user uses Your User Account, it is Your responsibility to inform that user of the limited circumstances in which limited emergency calling is available.

4. What we expect from you
4.1 Information. You will be required to provide Skype in good time with any data or information necessary for a proper provision of the Products.

4.2 No reselling. You agree not to resell the Products to any third party.

4.3 Indemnity. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD SKYPE AND ITS AFFILIATES HARMLESS FROM AND AGAINST ANY AND ALL LIABILITY AND COSTS, INCLUDING REASONABLE ATTORNEYS’ FEES INCURRED BY SUCH PARTIES, IN CONNECTION WITH OR ARISING OUT OF YOUR VIOLATION OF THESE TERMS OF SERVICE, ANY APPLICABLE LAW OR REGULATION, OR THE RIGHTS OF ANY THIRD PARTIES RELATED TO THE USE OF THE SKYPE PRODUCTS.

5. Payment and tariff Issues
5.1 Skype Credit. You need to pay to use certain Products. To purchase payable Products You need a sufficient balance of Skype credit, which is credit purchased by You (or an Administrator of a Business Control Panel) from Skype and allocated to Your User Account (“ Skype Credit”). You must deposit sufficient Skype Credit in Your User Account through Your debit or credit card, PayPal, promotional voucher, or other means which may be made available by Skype. Skype reserves the right to stop accepting debit or credit cards from one or more issuers.

5.2 Restrictions. Skype does not guarantee that You will be able to use Your Skype Credit balance to purchase all the payable Products. Certain Products may have to be paid for separately.

5.3 Inactive Skype Credit: Subject to paragraph 5.4, if You do not use your Skype Credit for a period of 180 days, we will place your Skype Credit on inactive status. You can reactivate the Skype Credit by following the reactivation link in My Account at http://www.skype.com/go/store.reactivate.credit. Reactivated Skype Credit is not refundable.

5.4 Credit Expiry If You are located in Japan and You buy Skype Credit from Skype.com, paragraph 5.3 above does not apply to You and Your Skype Credit will expire 6 months from the date of purchase. You are not permitted to use any Skype Credit on or after the date of its expiry. If You use any expired Skype Credit then You shall be in breach of these Terms of Service and we shall be entitled to terminate these Terms of Service and prevent access to Your User Account in accordance with paragraph 7.2 below.

5.5 Refund Policy

(i) Refund Request:You can request a refund for unused and unexpired payable Products, for unused and active Skype Credit and for unused and unexpired Skype Credit at any time, by submitting a support request to Customer Support at support.skype.com. Refund requests carried out through other means shall not be eligible for a refund. No refunds shall be given for any Skype Credit that is reactivated in accordance with paragraph 5.3 and paragraph 12.4, or for any Skype Credit that is expired in accordance with paragraph 5.4. No refunds shall be given for Products (including Skype Credit) that are not directly acquired online from Skype (e.g. vouchers or pre-paid cards are not refundable), or that are paid for in cash using 3rd party payment methods (such as a cash payment wallet) or to Members of a Skype Manager for Skype Credit paid for by the administrator. If You purchase Products (including Skype Credit) via a third party partner of Skype, any refund requests should be submitted to such partner and not Skype. The partner may decide in its sole discretion whether or not to pay a refund.

(ii) Upon a duly submitted refund request, Skype will refund you the credit balance of your Skype Credit. Where you have used less than one euro (1 EUR) of your Skype Credit, your Skype Credit will be refunded in full. Upon a duly submitted refund request, Skype will refund you on a pro rata basis for the unused period of a Product.

(iii) Skype reserves the right to deny repetitive refund requests (more than once for any given type of payable Products).

(iv) Skype will refund the balance of Your Skype Credit in the event You terminate Your User Account(s) as permitted under these Terms of Service or in the event that Skype terminates these Terms of Service without serious cause.

(v) All refunds shall be paid to the person who initially purchased the Skype Credit or Product, either through the original payment method used, or any other reasonable payment method to be determined by Skype in its sole discretion, or Your Skype Credit shall be adjusted accordingly.

(vi) Skype reserves the right to terminate these Terms of Service with immediate effect, automatically and without recourse to the courts, in the event of any abuse by You of these terms relating to refunds.

5.6 PAYMENT

5.6.1 Charges and rates

(i) Products: You shall pay Skype any applicable charges and rates as stated on the Skype Website in connection with Your purchase and use of the Products. You will be able to pay with Your Skype Credit balance or with any other payment method available.

(ii) Calling phones: The charges payable for calling phones consist of a connection fee and a per-minute rate as set out on http://www.skype.com/go/allrates.

(iii) Premium rate numbers: The charges payable for calling premium rate numbers consist of a per-minute rate available at http://www.skype.com/go/rates-premium. No connection fee is payable.

(iv) The duration of a call shall be based on one-minute increments. Fractions of minutes will be rounded up to the next minute. The connection fee, where applicable, will be charged at the beginning of the call. During the call, charges incurred will be deducted automatically from Your account.

5.6.2 Change of charges and tariffs

(i) Skype may change the rates (other than for premium rate numbers) at any time by giving a thirty (30) day notice of such change on the Skype Website at http://www.skype.com/go/allrates.

(ii) Rates for calling premium rate numbers are subject to change at all times, without any notice to You. To get the current rate for a premium number all You need to do is to type the number in the price calculator You can find at http://www.skype.com/go/rates-premium.

(iii) If You do not wish to accept such adjustment of rates, You may ask for a refund of Your Skype Credit. The new rate will apply to Your next purchase after the adjustments have been published on the Skype Website. You agree that by continuing to purchase and/or use the Products following the adjustments of the rates, You accept the new rates.

(iv) Skype may change the charges payable for the purchase of Products (such as online numbers or Voicemail) at any time without any notice to You. You can choose whether or not to accept the new charges prior to completing Your next purchase of the applicable Product. The new charge will apply to Your next purchase after the adjustments have been published on the Skype Website. You agree that by continuing to use the Products following the adjustments of the charges, You accept the new charges.

5.6.3 Tax: 15% Luxembourg VAT generally applies if You are located in the EU and if You don’t have a VAT registration number. Local taxes may apply in certain countries. When You purchase a voucher depending on the country, local VAT or other taxes may apply and may be deducted from the value of the voucher upon redemption. The territories in the EU set out below are exempt from VAT under Council Directive 2006/112/EC on the common system of VAT. The Skype Website does not enable users in such territories to take advantage of this VAT exemption and we therefore do not provide the Products in such territories: Mount Athos, Canary Islands, French Overseas Departments, Aland Islands, Channel Islands, Heligoland Island, Busingen Territory, Ceuta, Melilla, Levigno, Campione d'Italia and Italian Waters of Lake Lugano.

5.6.4 Free promotions for calling phones: For a limited period of time, Skype may offer free calls from and to certain countries when you call phones. In return for offering this, Skype asks that You use the Product sensibly and don't abuse the free offer. Skype reminds You that it does not allow You to resell calls to phones and that if Skype does see intentional misuse, it reserves the right to terminate Your access to Your User Account immediately. And by the way, if You’re using any service, proxy or other devices preventing us from locating You (for example by allocating You an anonymous IP address), Skype reserves the right to charge Your calls at the normal rates, regardless of Your real location. Note that these promotions exclude calls to premium rate numbers and calls resulting from the activation of the "call forwarding" feature.

5.6.5 Charged in error. In the event You believe that Skype has charged You in error, You must contact Skype’s customer services at support.skype.com within 90 days after such charge. No refunds will be given for any charges which are more than 90 days old.

6. Skype’s liability to You
6.1 Limitation of Liability. IN NO EVENT SHALL SKYPE, ITS AFFILIATES, ITS LICENSORS OR THE SKYPE STAFF BE LIABLE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER FORM OF LIABILITY, FOR:

(i) ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES; AND

(ii) ANY LOSS OF INCOME, BUSINESS OR PROFITS (WHETHER DIRECT OR INDIRECT).

6.2 THE LIMITATIONS ON SKYPE’S LIABILITY TO YOU IN PARAGRAPH 6.1 ABOVE SHALL APPLY WHETHER OR NOT SKYPE, ITS AFFILIATES OR THE SKYPE STAFF HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES ARISING.

6.3 NOTHING IN THIS AGREEMENT IS INTENDED TO EXCLUDE OR RESTRICT OR SHALL BE CONSTRUED AS EXCLUDING OR RESTRICTING THE LIABILITY OF SKYPE FOR (I) THE DEATH OR PERSONAL INJURY CAUSED BY THE NEGLIGENCE OF SKYPE, THE SKYPE STAFF OR ITS AGENTS, OR (II) ANY LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY LAW.

6.4 SKYPE’S TOTAL LIABILITY UNDER OR IN CONNECTION WITH THESE TERMS OF SERVICE (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL NOT EXCEED IN AGGREGATE THE AMOUNT PAID BY YOU FOR THE PRODUCTS (WHERE RELEVANT) IN THE 12 MONTH PERIOD PRIOR TO THE DATE OF THE EVENT GIVING RISE TO THE RELEVANT CLAIM, SUBJECT TO A MAXIMUM OF 5,000 EURO IN ALL CASES IRRESPECTIVE OF WHETHER YOU HAVE PAID FOR THE PRODUCTS (UNLESS THE LOSS IS DUE TO SKYPE’S WILLFUL DEFAULT OR GROSS NEGLIGENCE).

6.5 SPECIFIC DISCLAIMER OF LIABILITY FOR EMERGENCY SERVICES. LIMITED EMERGENCY CALLING IS ENABLED USING THE SKYPE SOFTWARE ONLY IN THE CIRCUMSTANCES SET OUT IN PARAGRAPH 3.5. NONE OF THE OTHER PRODUCTS SUPPORT OR ARE INTENDED TO SUPPORT OR CARRY EMERGENCY CALLS TO ANY EMERGENCY SERVICES. NEITHER SKYPE NOR ITS OFFICERS, EMPLOYEES OR AFFILIATES MAY BE HELD LIABLE WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER FORM OF LIABILITY FOR ANY CLAIM, DAMAGE, OR LOSS, (AND YOU HEREBY WAIVE ANY AND ALL SUCH CLAIMS OR CAUSES OF ACTION), ARISING FROM OR RELATING TO:

(A) WHERE NO EMERGENCY CALLING IS ENABLED:

(I) YOUR INABILITY TO USE THE SKYPE SOFTWARE TO CONTACT EMERGENCY SERVICES, OR

(II) YOUR FAILURE TO MAKE ADDITIONAL ARRANGEMENTS TO ACCESS EMERGENCY SERVICES IN ACCORDANCE WITH PARAGRAPH 1.1. ABOVE;

(B) WHERE LIMITED EMERGENCY CALLING IS ENABLED:

(I) SERVICE LIMITATIONS SET OUT IN PARAGRAPH 3.5, OR

(II) YOUR FAILURE TO MAKE ADDITIONAL ARRANGEMENTS TO ACCESS EMERGENCY SERVICES IN ACCORDANCE WITH PARAGRAPH 3.5, OR

(III) YOUR FAILURE TO PROVIDE ACCURATE PHYSICAL LOCATION INFORMATION TO AN EMERGENCY SERVICES OPERATIVE, OR

(IV) CONDUCT OF THIRD PARTY EMERGENCY SERVICES OPERATIVES AND CALLING CENTRES TO WHOM YOU MAY BE CONNECTED.

6.6 SPECIFIC DISCLAIMER OF LIABILITY FOR CONTENT. SKYPE DISCLAIMS ANY AND ALL RESPONSIBILITY OR LIABILITY IN RELATION TO THE CONTENT MADE AVAILABLE THROUGH THE PRODUCTS (INCLUDING, WITHOUT LIMITATION, PUBLIC CHATS, CALLS TO PREMIUM RATE NUMBERS) OR ANY CONTENT, PRODUCTS OR SERVICES PROVIDED BY THIRD PARTIES REFERRED TO IN PARAGRAPH 11 BELOW. NEITHER SKYPE NOR ITS OFFICERS, EMPLOYEES OR AFFILIATES MAY BE HELD LIABLE WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER FORM OF LIABILITY FOR ANY CLAIM, DAMAGE, OR LOSS, (AND YOU HEREBY WAIVE ANY AND ALL SUCH CLAIMS OR CAUSES OF ACTION), ARISING FROM OR RELATING TO ALL SUCH CONTENT, PRODUCTS OR SERVICES.

6.7 Jurisdiction’s Limitations. As some jurisdictions do not allow some of the exclusions or limitations as established above, some of these exclusions or limitations may not apply to You. In that event the liability will be limited as far as legally possible under the applicable legislation.

6.8 Force Majeure. You acknowledge and understand that if Skype is unable to provide the Products as a result of a force majeure event Skype will not be in breach of any of its obligations towards You under these Terms of Service. A force majeure event means any event beyond the control of Skype. In the event Skype is affected by a force majeure event, it shall promptly notify You of the estimated extent and duration of its inability to perform or delay in performing its obligations, on a reasonable efforts basis. SKYPE SHALL NOT HAVE ANY LIABILITY TO YOU WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER FORM OF LIABILITY FOR FAILING TO PERFORM ITS OBLIGATIONS UNDER THIS AGREEMENT TO THE EXTENT THAT SUCH FAILURE IS AS A RESULT OF A FORCE MAJEURE EVENT.

7. How long does your agreement with Skype last for?
7.1 Duration. The agreement will be effective as of the date of Your acceptance thereof by clicking on the accept button or similar buttons or links as may be designated by Skype, or the date of Your first use of any of the Products, whichever occurs earlier, and will remain effective until terminated by either Skype or You as set out below.

7.2 Termination. You may terminate Your agreement with us at any time. Without limiting other remedies, Skype or its Affiliates may terminate these Terms of Service with immediate effect, automatically and without recourse to the courts, and may limit, suspend, or terminate Your use of the Products, prohibit access to Skype’s website, remove hosted content, and take technical and legal steps to keep You off the Skype Website if we think that You are in breach of these Terms of Service, creating problems, possible legal liabilities, acting inconsistently with the letter or spirit of our policies, infringing someone else’s intellectual property rights, engaging in fraudulent, immoral or illegal activities, if You purchased Skype Credit from an unauthorized reseller, or for other similar reasons, with immediate effect and without recourse to the courts. Skype shall effect such termination by preventing Your access to Your User Account and to the Products and Skype Software. If You provided a valid email address, Skype may provide notice to You by email.

7.3 Update: Skype reserves the right to modify these Terms of Service at any time by publishing the revised Terms of Service on the Website, which shall become effective within thirty (30) days from the date of publication, unless You expressly accept the revised Terms of Service earlier by clicking on the accept button. Your continued use of the Products after expiry of the 30-day period shall constitute Your acceptance to be bound by the terms and conditions of the revised version of the Terms of Service. If You do not wish to accept these revised Terms of Service, You are entitled to terminate Your User Account by contacting our customer support team, with effect from the date on which the revised Terms of Service would become effective. You can find the latest version of these Terms of Service at http://www.skype.com/go/tos.

8. Additional terms for the use of online numbers and Skype To Go numbers
8.1 Availability of online number or Skype To Go number. If You have bought and are eligible for a online number/Skype To Go number, it will be made available to You as soon as reasonably possible after You have paid us. In certain countries, the number may be made available to You by Skype's partner instead of Skype, and You may need to enter into a separate agreement with such partner. You acknowledge and understand that the availability and distribution of the number does not constitute any transfer of any property or other rights with respect to the numbers.

8.2 Business Control Panel. If an online number is allocated to You by the administrator, the right to use the number and the cancellation of such right will be exercised by the administrator at his sole discretion. Skype shall try to allocate and distribute the requested number and enable You to be reached by PSTN users on Your number, where applicable. However, Skype cannot guarantee that the requested numbers can be allocated or distributed to You or that You can make use of the Skype Software and Products using such number.

8.3 Termination of numbers. Skype is entitled to refuse, change or terminate any number made available to You at any time for any reason, including but not limited to:

(i) if You don’t comply with these Terms of Service or any of the applicable Additional Terms;

(ii) if You don’t comply with any instructions given by Skype and/or its partners in relation to the Products in accordance with paragraph 8.5 below; and/or

(iii) if the number is withdrawn, terminated or changed by any of Skype’s partners for any reason.

8.4 In the event that Skype changes the online number or Skype To Go number that has been made available to You, Skype will send a notification by e-mail, stating the effective date of the change and Your new number. If You do not wish to accept this new number, You are entitled to terminate Your number, in writing or by e-mail to billing@skype.net, with effect from the date on which the new number will be allocated to You.

8.5 Your co-operation. You agree that You will: (i) comply with any reasonable instructions given by Skype or Skype's partners with regard to the use of the numbers and the Products including but not limited to compliance with any terms of service of Skype’s partners; (ii) provide accurate and complete information with regard to Your place of residence and Your use of the number(s), and such other information as may reasonably be required from time to time by Skype.

9. Additional terms for calls to premium rate numbers
9.1 Premium rate numbers. You may make calls to premium rate numbers in order to get access to third party content. Such content can consist of information services, helpline services, entertainment, competition or other types of content made available by third parties to You.

9.2 Limited availability. Skype may enable or disable premium numbers at any time at its sole discretion.

9.3 Responsibility for unauthorized use. You are solely responsible and liable for all activities conducted through Your User Account, including any calls to premium rate numbers, even if such activities were to occur without Your permission. To prevent unauthorized use, we advise You to keep Your Password confidential and not to give it to any third party.

9.4 Call barring. You can block calls to premium rate numbers from Your User Account by logging onto My Account page at www.skype.com and disabling calls to premium rate numbers. If You wish to reactivate calls to premium rate numbers You can reverse the blocking in the same account.

9.5 Subscriptions not applicable. Please note that calls to premium rate numbers are not included in any subscriptions and therefore charges shall continue to be payable for such calls.

9.6 No responsibility for the content. All content delivered to You through premium rate numbers is provided by third parties unrelated to Skype. You acknowledge that Skype does not control, monitor or have knowledge of any part of such content which is entirely the responsibility of the third party service provider from whom it originates. That means it is possible that You could be exposed to content that is offensive, harmful to minors, indecent or otherwise objectionable.

9.7 Support. If You encounter any problems upon calling premium rate numbers, please contact support.skype.com.

10. Additional terms for the use of Voicemail
Limits of usage. Skype may from time to time introduce, remove or amend limitations to the use of the Voicemail Product including but not limited to message storage time, number of messages and message length.

11. Third parties’ products and services
11.1 You may purchase third parties’ content, products or services available on Skype.com, including games, applications, images, ring tones, or avatars to personalize Your Skype Software interface.

11.2 If You encounter any problems upon payment, download or installation, please contact support.skype.com.

11.3 The third party products or services referred to in paragraph 11.1 above may be subject to the third party provider’s own license agreement and privacy policy that you may have to accept upon download or installation.

11.4 You may also upload or make available various content that You purchased or got for free from third parties. Before posting any content, You should check the conditions imposed by the content providers (if any) and make sure that Your use of this content complies with such conditions. In any event You must have permission from the rightful owner to post the material.

11.5 Skype reserves the right to remove without notice any content that infringes or may infringe a third party’s right and/or is unlawful, obscene, pornographic, defamatory, libelous, threatening, hateful, racially or ethnically offensive or otherwise inappropriate.

12. Additional terms for the use of a User Account on Skype Manager
12.1 Members. The administrator of a Skype Manager may invite You to become a member of such Skype Manager (“Member”). As a Member, You shall comply with these Terms of Service and the End User License Agreement and any other applicable Additional Terms, and You shall be liable for any breach thereof. You are not allowed to belong to more than one Skype Manager at the same time.

12.2 Refund. Members are not entitled to a refund of any Skype Credit that has been allocated to them by an administrator. See also paragraph 5.5 above.

12.3 Allocation of Skype Credit. The administrator shall allocate Skype Credit to Members at his sole discretion.

12.4 Inactive Skype Credit. A credit balance for Skype Credit that has been allocated to a User Account on a Skype Manager will be placed on inactive status if it is not used for a period of 180 days. A credit balance can be reactivated by following the reactivation link in My Account at http://www.skype.com/go/store.reactivate.credit. Reactivated Skype Credit is not refundable.

12.5 Allocation of online numbers. The administrator may distribute online numbers to Members, and take them back at his sole discretion, subject to the allocation requirements displayed upon subscription to the numbers. In particular the Administrator is responsible for compliance with any requirements related to the residence and/or the location of Members. The administrator is responsible for notifying any applicable terms of service to Members who are allocated the number, and for ensuring that the Members comply with such terms. Skype reserves the right to cancel the subscribed numbers in case of breach by the administrator or Members of the applicable terms of service, including the allocation requirements, without compensation. Any online number number allocated to Members shall be taken back by the administrator if such Member leaves the Skype Manager for any reason.

12.6 Personal and traffic data – Members. As a Member you acknowledge and agree that the administrator of the Skype Manager may, if You agree, view detailed information about the activity on Your User Account including the time, date, duration and destination number of calls and SMS made (“traffic data”) and details of Your purchases and downloads. You can withdraw Your agreement at any time by changing the settings on Your User Account. If You provide personal data including Your name and job title to be included on the Skype Manager directory, You acknowledge that such data may be viewed by other Members of that Skype Manager.

12.7 Termination. You may terminate Your membership of a Skype Manager at any time. Upon termination of Your membership, the Skype Credit allocated to You by the administrator will stay on Your User Account and will not be refunded.

13. Additional terms for Public Chat
By creating a public chat, You agree to act as the administrator of it and to take the responsibility to moderate this chat. You are responsible for defining the community guidelines regulating Your chat and to enforce them. You will have the responsibility to exclude any participant that You believe is in breach of such rules or is not acting properly. If someone reports any content of Your chat as illegal, infringing or otherwise inappropriate, You will be responsible for taking such content down. If You decide to leave Your public chat, it will be closed down unless You transfer the administration of it to someone else. If You do so, the new administrator will assume the exact same responsibilities, as if he had created the chat in the first place.

14. Additional terms for Subscriptions
14.1 Fair Usage. Most subscriptions are subject to Skype’s fair usage policy at http://www.skype.com/go/terms.fairusage. Calls to phones and Skype To Go calls are included in Your subscription, subject to the fair usage policy. Skype reserves the right to change the fair usage policy at any time. Changes shall become effective within thirty (30) days of publication of the revised version on the Skype website. Your continued use of Your subscription after expiry of the 30 day period shall constitute Your acceptance to be bound by the terms and conditions of the revised fair usage policy.

14.2 Subscriptions are for individual, personal use only. Each subscription is to be used by one person only and is not to be shared with any other user (whether via a PBX, call centre, computer or any other means). Each subscription is to be used for Your own personal communication purposes only, to make calls to another individual. The use of the subscription for commercial gain, such as calling numbers specifically to generate income for yourself or others by placing such calls, is not permitted. Unusual call patterns may be considered indicative of such use and may result in us terminating Your subscription and blocking Your User Account in accordance with paragraph 7.2 above and paragraph 14.4 below.

14.3 Skype reserves the right to withdraw or change the subscriptions at any time. If Skype changes the Products included in Your subscription, Skype will send a notification by email, stating the changes and their effective date. If You do not wish to accept these changes, You are entitled to terminate Your subscription, in writing or by email by contacting our customer support team, with effect from the date on which the changes are due to take effect.

14.4 In the event that there is, or Skype suspects that there is, any fraudulent activity or misuse of Your subscription, Skype reserves the right to terminate Your subscription with immediate effect and without a refund.

14.5 Subject to paragraph 14.6, You may terminate Your subscription at any time. If You choose to pay for Your subscription monthly, every 3 months or annually (as applicable), You acknowledge and agree that this is a recurring payment and payments shall be made to Skype by the method You have chosen at the recurring intervals chosen by You, until the subscription is terminated by You or by Skype.

14.6 The ‘Unlimited World Extra’ subscription has a minimum fixed term of 2 years from the date of purchase. You are not permitted to terminate it before the expiry of the 2 year minimum term. This subscription is billed monthly as a recurring payment. The Skype Credit that is included per month as part Your Unlimited World Extra subscription expires at the end of each month and You are not able to carry over any unused amounts.

15. Guidelines for finding business recommendations
15.1 You understand and agree you will be solely responsible for the content that you post. Here are some guidelines to ensure that you and everyone else enjoy finding business recommendations through Skype as much as possible.

1.This is a business directory. Please don’t include any non-business number;
2.Please check the information you submit to make sure it is correct and accurate. Don’t knowingly submit false information;
3.When reviewing a business, you can include truthful comments that reflect your opinion about the business. Please don’t make libelous, aggressive or exaggerated comments, and try to support your opinions with the facts of your interaction;
4.When entering keywords, you should only include keywords that are relevant, objective and pertinent in describing the business;
5.You should not submit comments or keywords or any information that is unlawful, offensive, abusive, indecent, obscene, racist, discriminatory or menacing or which does, or is intended to, cause annoyance, inconvenience or worry, or which is fraudulent or defamatory.
15.2 Content. You understand that Skype has no control over the content made available in business recommendations and that it is not able to and does not monitor such content. Skype can therefore not guarantee the accuracy, veracity, integrity or quality of the content made available in its business directory. Consequently, the possibility exists that you see or hear offensive, inaccurate, false or otherwise undesirable content. Skype disclaims any and all responsibility or liability in relation to the content made available.

15.3 If you believe a posting violates one or more of these guidelines, feel free to edit the posting as you deem appropriate to fix it.

15.4 Skype reserves the right to ban temporarily or permanently users who breach these guidelines. If, for any reason, you cannot correct the issue yourself, you may notify Skype by using the “Report a concern” link for an individual listing. Skype will determine, at its sole discretion, whether your complaint is valid and may take any action that if it thinks is appropriate. Skype has the right to remove any listing at any time in its sole discretion.

16. Additional terms for Skype for Your Mobile
16.1 Skype for Your Mobile. You may use some of the Products (such as calling phones, Internet messaging (chatting), and making and/or receiving of Skype-to-Skype calls), through the Skype Software Skype Lite mobile application and through other Skype Software mobile applications (such as Skype 3.0 for windows). Check http://www.skype.com/go/mobiledownload for functionality available to You. Skype reserves the right to add or withdraw functionality available for Skype Software mobile applications at any time. To enable and use Skype Software mobile applications, You will need access to a mobile data network. You will also need to download and install the mobile version of Skype Software into Your mobile device and accept the End User License Agreement and the Privacy Policy.

16.2 Charges for Skype for Your Mobile. Communications over Skype Lite are not free. Please visit http://www.skype.com/go/mobiledownload for details on charges for Skype Lite. Communications on other Skype Software mobile applications will use some of the data allowance available on the data package to which You have subscribed.

16.3 Limited availability and usage. It is possible that some of the functionality for Skype Software mobile applications is not available globally. Furthermore, it is possible that usage of Skype Software mobile applications is cost effective within defined territories only. You understand that it is in Your own interest to use Skype Software mobile applications only as recommended by Skype. Out-of-country usage may lead to significantly higher costs than regular usage, and You are solely responsible for keeping Yourself informed and paying for possible roaming and other applicable charges.

16.4 Skype Partners. Parts of the functionality for Skype Software mobile applications may at times be offered to You by Skype's partner instead of Skype, in which case You are requested to enter into a separate agreement with such partner.

16.5 If You make a call using a Skype Software mobile application to a Skype user on a p.c., the recipient of the call may see either Your Skype ID or Your mobile number.

17. Additional terms for Auto Recharge
17.1 The Auto-Recharge feature will be automatically enabled when You buy Skype Credit, unless You untick the box. Your Skype Credit balance will be recharged with the same amount and by the same payment method chosen when You first sign up for Auto-Recharge, unless you subsequently change the amount by accessing Your User Account. For example, if You purchase 10 Euros of Skype Credit with Your credit card and You enable Auto-Recharge, the recharge amount charged to Your credit card will also be 10 Euros. In future the same amount will be charged to Your credit card every time Your Skype account balance goes below the threshold set by Skype from time to time. If You do not want to enable Auto-Recharge, please untick the box.

17.2 If You purchase a subscription with a payment method other than credit card or PayPal, and You have enabled Auto-Recharge, Your Skype Credit balance will be recharged with the amount necessary to purchase Your next recurring subscription.

17.3 You can disable Auto-Recharge at any time by accessing Your User Account.

18. Additional terms for Spinvox for Skype
18.1 Spinvox for Skype enables Your voicemail messages on Skype to be converted to text and sent to Your mobile via SMS text messages.

18.2 If a voicemail exceeds a single SMS in length, we will deliver the message as a series of consecutive SMS messages of up to approximately 153 characters each. We limit the total length of delivered messages to 3 SMS messages, which means that a long voicemail may not be converted in its entirety.

18.3 You will be charged for each and every SMS that is needed to convert the voicemail. You will be charged for any voicemail that is recorded and converted to SMS regardless of whether or not the caller actually leaves a message, in which case You will receive an SMS explaining that the voicemail couldn’t be converted to SMS. We reserve the right to charge for any undelivered SMS message.

18.4 The charges payable by You for this Product are set out at: http://www.skype.com/go/voicemail

18.5 Only voicemails in English, French, German and Spanish will be converted to text.

19. Additional terms for Skype Access
19.1Skype Access is provided by one of Skype’s wifi partners. Your use of Skype Access is subject to that partner’s terms of service. Before You start a Skype Access session at a specific wifi hotspot, You will be notified of the identity of the wifi provider and their terms of service. You will have to read their terms of service, which You shall be deemed to have accepted by proceeding with the Skype Access session. You can pay for Skype Access using Your Skype Credit balance, and Your use of Skype Credit is subject to these Terms of Service.

19.2 SKYPE DISCLAIMS ANY AND ALL RESPONSIBILITY OR LIABILITY IN RELATION TO THE SKYPE ACCESS PRODUCT PROVIDED BY OUR PARTNERS. NEITHER SKYPE NOR ITS OFFICERS, EMPLOYEES OR AFFILIATES MAY BE HELD LIABLE WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER FORM OF LIABILITY FOR ANY CLAIM, DAMAGE, OR LOSS, (AND YOU HEREBY WAIVE ANY AND ALL SUCH CLAIMS OR CAUSES OF ACTION), ARISING FROM OR RELATING TO SUCH PRODUCT.

20. Additional terms for SMS
20.1 If You have Skype Credit or a subscription You can send SMS text messages from Skype to SMS-enabled numbers worldwide – see http://www.skype.com/intl/en-us/allfeatures/sms for full details of the functionality and destinations available to You.

20.2 The charges payable for sending SMS consist of a per-message rate as set out at http://www.skype.com/intl/en-us/prices/smsrates.

20.3 Each SMS message has a limit of 160 characters. If You type a longer message it will be broken down into several SMS messages and You will be charged accordingly for each message sent. If You type a character that is not supported by the GSM character set, the format of the SMS may be converted to Unicode, which is subject to a 70 character limit per message.

20.4 You can send SMS messages to more than one person at a time (subject to any restrictions on the overall number of concurrent messages that may be imposed by Skype or its partners from time-to-time); however please note You will be charged for each SMS sent. You agree not to send any unsolicited SMS and/or SMS containing commercial material or material over which you do not have rights of dissemination.

20.5 If Skype cannot (for whatever reason) send Your SMS, its status will be shown as “pending”. Skype will continue to try and send the message for up to 24 hours and if we cannot properly send the message within this timeframe then the SMS charge will be refunded to Your Skype Credit balance automatically.

21. Additional Terms for Skype Premium
21.1 Skype Premium Subscription. A subscription for Skype Premium enables You to make group video calls from Your Skype Account (“Skype Premium Subscription”).

21.2 Fair Usage Policy. All Skype Premium Subscriptions are subject to a fair usage policy at www.skype.com/go/terms.premium.fairusage. Skype reserves the right to change the fair usage policy at any time. Changes shall become effective within thirty (30) days of publication of the revised version on the Skype website. Your continued use of a Skype Premium Subscription after expiry of the 30 day period shall constitute Your acceptance to be bound by the terms and conditions of the revised fair usage policy.

21.3 No Screen Sharing. Screen sharing is not possible with group video calls.

21.4 Number of Participants. You may purchase a Skype Premium Subscription for 24 hours, one month, three months or a year. The number of participants who are allowed on a call varies according to the Skype Premium Subscription that You purchase. You can find more details of the different Skype Premium Subscriptions and number of permitted participants at www.skype.com/go/skypepremium.

21.5 Recurring Payments. You may terminate Your Skype Premium Subscription at any time. If You choose to pay for Your Skype Premium Subscription monthly, every 3 months or annually (as applicable), You acknowledge and agree that this is a recurring payment and payments shall be made to Skype by the method You have chosen at the recurring intervals chosen by You, until the subscription is terminated by You or by Skype.

21.6 Audio Conversion. If a Skype Premium Subscription expires during a group video call, or it has exceeded the fair usage limit, or the owner of the Skype Premium Subscription leaves the call (and there is no other participant on the call who owns a Skype Premium Subscription), then the call will convert from video to audio.

21.7 Skype Software Versions. Not all versions of the Skype Software are able to support group video calls. You may need to upgrade to a version of Skype Software that is able to support group video calls before You can use Your Skype Premium Subscription and/or before You can participate in a group video call. If a participant of a group video call is not on a version of Skype Software that supports group video calls, then the call will be an audio call only for that participant. For details of the system requirements for group video calling, please see www.skype.com/go/skypepremium.requirements.

22. Miscellaneous
22.1 Entire Agreement: The terms and conditions of these Terms of Service and any applicable Additional Terms constitute the entire agreement between You and Skype with respect to the subject matter hereof and will supersede and replace all prior understandings and agreements, in whatever form, regarding the subject matter. Nothing in this clause shall exclude or restrict the liability of either You or Skype arising out of fraud or fraudulent misrepresentation.

22.2 Partial Invalidity: If any provision of these Terms of Service, or any part of a provision, is found by any court or administrative body of competent jurisdiction to be illegal, invalid or unenforceable, and the provision (or part-provision) in question is not of a fundamental nature to the Terms of Service as a whole, the legality, validity or enforceability of the remainder of the Terms of Service (including the remainder of the term which contains the relevant provision) shall not be affected.

22.3 No waiver: The failure to exercise, or delay in exercising, a right, power or remedy provided by the Terms of Service or by law shall not constitute a waiver of that right, power or remedy. If Skype waives a breach of any provision of the Terms of Service this shall not operate as a waiver of a subsequent breach of that provision, or as a waiver of a breach of any other provision.

22.4 Assignment: You are not allowed to assign the Terms of Service or any rights hereunder. Skype is allowed at its sole discretion to assign the Terms of Service or any rights hereunder to any third party, without giving prior notice.

22.5 Applicable Law and Competent Court: The Terms of Service shall be governed by and interpreted in accordance with the laws of Luxembourg and shall be subject to the jurisdiction of the courts of the district of Luxembourg.

22.6 Language: The original English version of the Terms of Service may have been translated into other languages. In the event of inconsistency or discrepancy between the English version and any other language version, the English language version shall prevail.

22.7 Survival: The terms of paragraphs 4.3, 6 and 12.11 of this Agreement, and any other provision of the Additional Terms which is expressed to survive or operate in the event of termination, shall survive termination of this Agreement and the applicable Additional Terms for whatever reason.

YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND UNDERSTAND THE RIGHTS, OBLIGATIONS, TERMS AND CONDITIONS SET FORTH HEREIN. BY CLICKING ON THE ACCEPT BUTTON OR BY USING THE PRODUCTS YOU EXPRESSLY CONSENT TO BE BOUND BY ITS TERMS AND CONDITIONS AND GRANT TO SKYPE THE RIGHTS SET FORTH HEREIN.

© Skype – Last revised: November 2010